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Urgent

My website is down

Your site will not load, shows an error, or loads a hosting company’s page instead. Here is how to narrow down the cause in a few minutes.

Signs

  • The site does not load at all, or times out
  • A "500", "502", "503" or "database connection" error
  • A page from your hosting company or domain registrar
  • "This site can’t be reached" or "DNS address could not be found"

Usual causes

  • The domain name expired
  • Hosting payment failed or the account was suspended
  • A plugin, theme or app update caused an error
  • The server is overloaded or down
  • DNS settings were changed

What you can check yourself

  1. Check from your phone on mobile data, not Wi-Fi, to rule out your own connection.
  2. Check your email for renewal or suspension notices from your domain registrar and host.
  3. Log in to your host and look for status or outage messages.
  4. If you changed something just before, such as an update, note exactly what.

When to get help

If the domain or hosting has expired, renew it straight away; there is often a short grace period. For anything else, get help quickly. Every hour down can mean lost enquiries.

How we can help

Website fixesSomething broken? We find it and fix it.Website care plansUpdates, backups, monitoring and small fixes, every month.

Fixed quote · No obligation

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Tell us what you are seeing. If it is urgent, say so and we will prioritise it.

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