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Urgent

My contact form is not sending

Customers say they filled in your form but you never got anything. Or you have noticed enquiries have gone quiet. Here is how to test it.

Signs

  • No form emails for days or weeks
  • Customers say they sent a message you never got
  • Form says "sent" but nothing arrives
  • Form emails land in spam

Usual causes

  • The form sends from an address your email provider does not trust
  • Missing SPF, DKIM or DMARC records on your domain
  • A plugin update changed the form settings
  • Spam protection is blocking real messages
  • The recipient address is wrong or old

What you can check yourself

  1. Send a test through your own form and check your inbox and spam folder.
  2. Ask a friend with a different email provider to test it too.
  3. Check which email address the form sends to in your site settings.
  4. Look in your form plugin or app for a log of submissions.

When to get help

If the test does not arrive, or arrives in spam, fix it now. Missing enquiries cost real money and are easy to overlook.

How we can help

Contact forms and email deliveryMake sure enquiries actually reach you.

Fixed quote · No obligation

Get help with this

Tell us what you are seeing. If it is urgent, say so and we will prioritise it.

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