Urgent
My website is down
Your site will not load, shows an error, or loads a hosting company’s page instead. Here is how to narrow down the cause in a few minutes.
Something wrong with your website?
All website problems
Soon
My website is slow
Pages take ages to appear, especially on phones. Speed matters for visitors and for search. Here is what usually causes it and what you can check yourself.
Urgent
My contact form is not sending
Customers say they filled in your form but you never got anything. Or you have noticed enquiries have gone quiet. Here is how to test it.
Urgent
My website has been hacked
Strange pages, spam links, redirects to other sites, or a red warning in the browser. Here is what to do first.
Soon
Browsers say my site is "Not secure"
A "Not secure" label next to your address, or a full-page certificate warning. Usually a certificate problem, and usually fixable the same day.
Urgent
My site broke after an update
You clicked update, and now pages look wrong or show errors. Here is how to limit the damage.
Soon
My site looks wrong on phones
Text too small, sideways scrolling, buttons hard to tap, menus that do not open. Most visitors are on a phone, so this matters.
Urgent
My domain is about to expire
An email says your domain will expire, or you are not sure who controls it. Losing a domain takes your website and email with it.